RETURNS & REFUNDS

Last updated: September 15, 2026

At OREYNE Academy, we want you to feel confident when purchasing courses, Material Kits, tools, and Workshop + Kit products.

Because we offer both physical products and digital learning content, refund and return eligibility may vary depending on what you purchased and whether digital content has already been made available or accessed.

This policy applies to purchases made through oreyneacademy.com.

1. PHYSICAL PRODUCTS

Eligible physical products may be returned within 30 days of delivery.

To qualify for a return, the item should generally be:

• Unused
• Unworn, where applicable
• Unaltered
• In substantially the same condition in which it was received
• Complete with the original components, accessories, or packaging where reasonably applicable

Material Kits that have been opened, cut, used, assembled, altered, or partially consumed may not be eligible for return because they may no longer be suitable for resale.

Please contact us before sending any return.

Do not return a package to an address shown on the original shipment without first receiving return instructions from OREYNE Academy.

2. MATERIAL KITS

Material Kits contain the components described on the relevant product page.

A Material Kit may be eligible for return if it remains unused and substantially complete.

The following may not normally be eligible for return:

• Wire that has been cut, shaped, crocheted, woven, or otherwise used
• Components that have been assembled or altered
• Partially used materials
• Missing kit components
• Products damaged through improper use
• Materials that cannot reasonably be restored to their original saleable condition

If a kit arrives damaged or incomplete, please see the Damaged, Incorrect or Missing Items section below.

3. TOOLS AND ACCESSORIES

Unused tools and accessories may generally be returned within the applicable return period if they remain in suitable return condition.

Tools that show significant use, damage, modification, misuse, or abnormal wear may not qualify for a standard return.

This does not affect your rights where an item arrives defective or materially different from what was ordered.

4. DIGITAL COURSES AND TUTORIALS

Digital courses, tutorials, videos, downloadable learning content, and other digital materials are different from physical goods.

Once digital course access has been activated, delivered, streamed, accessed, or otherwise made available for use, the digital portion of the purchase may no longer be eligible for cancellation or refund, except where required by applicable law.

Where a digital course has not yet been activated or accessed, please contact us as soon as possible if you wish to request cancellation.

Eligibility will be reviewed based on the status of the course access and the circumstances of the purchase.

Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded.

5. WORKSHOP + KIT PURCHASES

A Workshop + Kit contains both physical goods and related digital instructional content.

For certain Workshop + Kit products, tutorial access may not be activated immediately after payment.

The physical kit may be prepared and dispatched first, with the related tutorial becoming available according to the access schedule stated for that workshop.

If you request a refund before tutorial access has been activated and before the physical order has entered fulfillment, we will review the full order for possible cancellation.

If the physical kit has already entered fulfillment or been dispatched, normal physical return conditions may apply.

If tutorial access has already been activated or the digital content has been accessed, the digital portion of the purchase may be non-refundable where permitted by applicable law.

Where appropriate, a refund for a Workshop + Kit purchase may be adjusted to reflect digital content that has already been delivered or used.

6. CUSTOM OR PERSONALIZED PRODUCTS

Products that are customized, personalized, specially prepared, or materially altered at your request may not be eligible for return or refund unless they arrive damaged, defective, or materially different from what was agreed.

Any applicable customization conditions will normally be shown on the relevant product page or agreed before production.

7. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible.

Physical orders may enter preparation shortly after the order is confirmed.

If the order has not yet entered fulfillment or shipping, we will do our best to cancel it.

Once preparation has begun, the order has been dispatched, or the relevant materials have been specially prepared, cancellation may no longer be possible.

For digital products, cancellation may also no longer be available once course or tutorial access has been activated or accessed, subject to applicable law.

8. DAMAGED, INCORRECT OR MISSING ITEMS

If your order arrives damaged, contains an incorrect item, or appears to be missing a component, please contact us as soon as possible.

Please provide:

• Your order number
• A short description of the issue
• Clear photographs of the shipping package where relevant
• Clear photographs of the product or contents received

We will review the issue and determine an appropriate solution.

Depending on the circumstances, this may include:

• Sending a replacement item or missing component
• Replacing a damaged product
• Providing another appropriate remedy
• Issuing a partial or full refund where appropriate

Please do not discard damaged packaging or affected items until we have completed our review if they may be needed to assess the issue.

9. RETURN SHIPPING

Unless the return results from an incorrect, damaged, or defective item supplied by OREYNE Academy, return shipping costs are generally the customer’s responsibility.

We recommend using a trackable shipping method for returned physical items.

OREYNE Academy is not responsible for a return shipment that is lost before reaching the designated return destination.

If the return is required because we sent an incorrect item or because an eligible product arrived damaged or defective, we will provide appropriate instructions regarding return or replacement shipping.

10. ORIGINAL SHIPPING CHARGES

Original shipping charges are generally non-refundable once the shipment service has been provided.

If an entire order is cancelled before shipment, any shipping charge that has not been incurred may be refunded together with the eligible order amount.

Where a return results from an error by OREYNE Academy or an eligible defective product, applicable shipping charges may also be reviewed as part of the resolution.

11. DUTIES AND IMPORT CHARGES

Where customs duties or import taxes were handled through our shipping arrangement, any adjustment associated with a returned international shipment may depend on the carrier, destination customs authority, and circumstances of the return.

If you were unexpectedly charged an import duty or tax directly, please contact us with supporting documentation so we can review the situation.

12. REFUNDS

Once an approved return has been received and reviewed, we will notify you of the outcome.

Approved refunds are normally issued to the original payment method used for the purchase unless another method is required or agreed.

After a refund is issued, the time required for the amount to appear in your account depends on your bank, card issuer, or payment provider.

OREYNE Academy does not control external payment-provider processing times.

13. PARTIAL REFUNDS

In some circumstances, only part of an order may qualify for a refund.

Examples may include:

• A Workshop + Kit where digital content has already been accessed
• An order containing both returnable and non-returnable products
• A kit returned incomplete
• A multi-item order where only one item is returned

Any adjustment will be reviewed according to the products and services already delivered and applicable law.

14. REFUNDS AFTER COURSE ACCESS IS REMOVED

Where a digital course refund is approved, access to the refunded tutorial or course may be removed from the customer’s OREYNE Academy account.

Refunding a course does not grant continued access to paid digital content unless we expressly agree otherwise.

15. ABUSE OF THE RETURN OR REFUND PROCESS

We reserve the right to review or refuse requests that reasonably appear to involve:

• Fraud
• Repeated misuse of the refund process
• Unauthorized duplication or redistribution of digital content
• False damage claims
• Manipulation of returned items
• Other conduct inconsistent with this policy

This does not affect any mandatory rights available under applicable consumer law.

16. HOW TO REQUEST A RETURN OR REFUND

To request a return, cancellation, or refund, please contact:

OREYNE Academy

Email: [email protected]
Website: oreyneacademy.com

Please include:

• Your order number
• The product or course concerned
• The reason for your request
• Photographs where relevant

We will review your request and provide the next steps.

Please do not send physical returns until you have received return instructions from us.

17. CONSUMER RIGHTS

Nothing in this Returns & Refunds Policy is intended to exclude, restrict, or replace any mandatory consumer rights that apply under applicable law.

Where local law gives you rights that cannot legally be waived, those rights will continue to apply.

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